Returns & Exchange Policy

Returns and Exchange Policy

At Neoza, we are committed to providing you with the finest quality dried fruits and ensuring your satisfaction with every purchase. Due to the nature of our products, we maintain a strict no-return and no-exchange policy. Please review the details below carefully before placing your order.

 


 

No Returns or Exchanges

  • Final Sale: All purchases made on Neoza are considered final. We do not accept returns or exchanges for dried fruit products to ensure the highest standards of hygiene and product quality.

  • Hygiene Standards: As dried fruits are consumable goods, accepting returns or exchanges would compromise the safety and quality of our products.

 


 

Damaged or Missing Items Policy

We take great care to ensure that your order reaches you in perfect condition. However, if you encounter any issues with your order, please refer to the guidelines below:

Damaged Items:

  • If you receive a damaged item, please contact our customer support team within 24 hours of delivery.

  • Provide clear photos of the damage along with your order number.

  • After reviewing your claim, we will arrange for a replacement or refund, depending on your preference and product availability.

Missing Items:

  • If any items are missing from your order, notify our customer support team within 24 hours of receiving your package.

  • Provide your order number and details of the missing item(s).

  • We will investigate promptly and, if confirmed, send the missing item(s) or issue a refund.

Note: Do not accept the parcel from the delivery rider if the seal is broken or if the package appears damaged. Contact us immediately to report the issue, and we will assist you promptly.

 


 

Customer Support

For any inquiries, concerns, or claims, please reach out to our customer support team via:

  • Email: forest@neoza.co

  • Phone: +92 423 6299511

Our team is here to help and ensure a seamless shopping experience for you. Thank you for choosing Neoza for your dried fruit needs.